When patients complain, they are dealt with courteously and promptly so that the matter is resolved as quickly as possible. This procedure is based on these objectives.
Our aim is to react to complaints in the way in which we would want our complaint about a service to be handled. We learn from every mistake that we make and we respond to customers’ concerns in a caring and sensitive way.
The Parliamentary and Health Service Ombudsman, Millbank Tower, Millbank, London, SW1P 4QP. Telephone: 0345 015 4033 www.ombudsman.org.uk.
The Dental Complaints Service, The Lansdowne Building, 2 Lansdowne Road, Croydon, Greater London, CR9 2ER. Telephone: 08456 120 540 www.dentalcomplaints.org.uk.
The General Dental Council, 37 Wimpole Street, London. W1N 8DQ. Telephone: 0845 222 4141, the dentists’ regulatory body for complaints about professional misconduct.
“I have recently had the pleasure, and yes it was a pleasure to go to…”
“Wow! I have just finished treatment at Seaham Smiles and experienced 1st class treatment from…”
“My crown came loose during lockdown and I managed to get an appointment to see…”
“6 years ago we joined Seaham Smiles. We were asked to leave our last practice…”
“Seen by Matt this morning. Very welcoming & made me feel at ease. Definitely recommend.…”
“I’ve been seeing Megan the new dentist at Seaham Smiles. I’m so happy with the…”
“I would like to thank Seaham Smiles so much for all the care and attention…”
“Thank you to Nigel and his wonderful staff who did dental work on my son…”
“Professional, understanding. help put you at ease. The team are friendly and very helpful.”
“My favourite dentist by far that I have ever been to and I would highly…”
“Fantastic dental clinic I'm eternally grateful for the care and support I have received. Would…”
“I just wanted to say a massive thank you to Seaham Smiles dental clinic for…”
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“A really helpful dental practice. Got an emergency appointment quickly due to pain and discomfort.…”
“1st time ive attended this dentist, the staff were brilliant, and to be honest I…”
“Excellent dental surgery and lovely staff. Would definitely recommend it.”
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“I wouldn't think of going anywhere else. Brilliant Dentist with great service.”
“I've been going here for quite a while and they all know how nervous I…”
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“Spot on best dentist by far made me so relaxed staff are excellent.”
“First class service and Nigel is a diamond and so are the friendly staff!! Highly…”
“Thank you all you are brilliant and keep the good work on my pallet denture…”
“I saw Matt who was absolutely brilliant. I had to have an extraction of a…”
“Dentist, Nigel put me at ease straight away and the staff are very friendly highly…”
“Want to say a massive thank you to all the staff, had to call for…”